Refund Policy

By using this platform, you acknowledge and agree to the refund terms outlined below.

Effective Date:September 15, 2025

Kingstutor Refund Policy

Effective Date: September 15, 2025

Last Updated: September 15, 2025

At Kingstutor, we strive to ensure a high-quality learning experience. However, we understand that there may be instances where a refund is necessary. This policy outlines the conditions under which refunds are granted.

General Refund Policy

Refund requests must be submitted within 3 days of the transaction date.
Refunds will only be issued under valid circumstances, as outlined in this policy.
Refunds will be processed using the original payment method.

Student Refund Eligibility

One-on-One and Group Classes

If a tutor cancels or fails to attend a scheduled session, the student is eligible for a partial refund or rescheduling.
If a student is dissatisfied with the quality of a session, they may request a refund within 12 hours of the session completion. Refunds are subject to review.
No refunds will be issued for missed sessions due to student absence unless prior notice was given at least 13 hours before the session.

Subscription or Package Purchases

Refunds for subscription-based plans will only be considered if the request is made within 3 days of the initial purchase, provided that no sessions have been attended.
Partial refunds for unused sessions in a package may be granted at Kingstutor’s discretion.

Tutor Payment Policy

Tutors are not eligible for refunds on platform fees or commission deductions.
If a class is canceled by the tutor, the student may request a refund or reschedule, and the tutor will not receive payment.
Repeated refund requests due to dissatisfaction may lead to account review or suspension.

Company & Corporate Accounts

Corporate clients may be eligible for partial refunds on bulk purchases if requested within 3 days of payment, provided that no sessions have been utilized.
Refunds for corporate clients will be processed on a case-by-case basis, depending on the agreed contractual terms.

Processing Time & Fees

Approved refunds will be processed within 5-15 business days.
Any transaction fees, bank charges, or applicable taxes will be deducted from the refund amount.
If a refund request is denied, the user will receive a written explanation via email.

Non-Refundable Scenarios

Refund requests made after the specified period.
Completed or attended sessions.
Technical issues on the user’s end (e.g., poor internet connection), unless verified to be due to the platform.
Violation of Kingstutor’s Terms & Conditions leading to account suspension.

How to Request a Refund

Submit a request via email to contact@kingstutor.com.
Provide transaction details, session information, and a reason for the request.
Await a response from the Kingstutor support team within 3-5 business days.

Policy Updates

Kingstutor reserves the right to modify this policy at any time. Users will be notified of significant changes via email or platform notifications.

Contact

For further assistance, please reach out to:

contact@kingstutor.com

By using Kingstutor, you acknowledge that you have read, understood, and agree to this Refund Policy.

KingsTutor